Auto-Reply Support Tickets in 2 Seconds. 97% Cheaper Than GPT-4.
An AgentFast agent reads every ticket, searches your KB, and replies with the right answer — or escalates to a human with a summary. Runs on your private DistillFast model. No GPT-4 bill.
97% less
Cost vs GPT-4 agents
< 2 sec
Response time
~60%
Auto-resolve rate
The Problem
Mid-size SaaS teams get 200–500 support tickets a month. At GPT-4 rates (₹6.64/ticket), that's ₹1,500–3,300/month just in API costs — before you pay for the platform. The model also knows nothing about your product and hallucinates policy details.
The Solution
The Support Triage Agent connects to Freshdesk via webhook, reads the ticket, searches your private knowledge base (RAG), and takes action in under 2 seconds: auto-reply + close if confident, tag for human if not. Runs on your DistillFast model at ₹0.17/ticket.
How It Works
New ticket arrives in Freshdesk → webhook fires to your AgentFast instance
Agent reads the ticket and searches your private knowledge base for the answer
If confidence ≥ 85%: posts reply on Freshdesk + sends email to customer, marks Resolved
If confidence 60–85%: replies with partial answer + tags ticket "needs-human" + pings Slack
If confidence < 60%: escalates immediately with a plain-English summary for your team
Low-confidence responses are collected monthly and used to retrain your DistillFast model
Frequently Asked Questions
What does the agent do when it does not know the answer?
It escalates to a human immediately — never guesses. It attaches a summary of the ticket and the RAG results it found so your team has full context.
Which helpdesk tools does it support?
Freshdesk is built in. Zendesk and Intercom can be connected via the GenericAPI tool. Webhooks work with any system.
Does it learn from new tickets over time?
Yes. Every low-confidence response is logged. On the 1st of every month, AgentFast packages those examples and retrains your DistillFast model — so it gets better every month automatically.
Is our ticket data sent to OpenAI?
No. The agent runs entirely on your private DistillFast model hosted in AWS Mumbai. Your data never leaves your AWS account.
AgentFast — built on DistillFast
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